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Return & Refunds


Here at The Wood Look we try to keep the returns and refunds process as simple as possible. 

Returns

We allow returns on all watches (including personalised) within 30 days of receiving your order, this is calculated by the date shown as delivered on your tracking.

Christmas Holidays

If ordering for Christmas any orders placed between 1st October - 24th December are eligible to be returned by 25th January. 

1 Year Warranty

You are entitled to a full refund or replacement if the watch is faulty, damaged or not as described within the standard 1 year warranty provided with all watches. On occasions we may require a photo or video of the watch in question. Your 1 year warranty starts from the point of delivery as indicated on the tracking number associated with your order. 

Late or missing refunds
If you haven’t received a refund yet, please allow 1-2 working days from the point of refund. This is usually indicated by a refund email. 
If you’ve waited 1-2 days and still have not received your refund yet, please contact us at sales@thewoodlook.co.uk.

Sale items

If a sale item is purchased you are only entitled to the refund amount originally paid and not of its pre-sale value. 

Exchanges

We only replace watches if they are defective, damaged or not as described. If you need to exchange it for the same item, send us an email at sales@thewoodlook.co.uk first.