Warranty


1 Year Warranty 

We offer 1 year warranty on all of our wooden watches as standard. You can upgrade this for a further 12 months after checkout.

If you have a problem with your wooden watch, which is covered by our warranty, we will fix or replace it within 365 days of receipt of goods.

If the exact model is not available for replacement, a watch of equal value and similar style will be provided. We may require proof of purchase is required.

 

Extended Warranty (+12 months)

12 months extended warranty is available to purchase after checkout. Any warranty purchased after an order has been delivered will be refunded and will not be eligible for cover. 

Extended warranty covers a single watch. If purchasing multiple watches we recommend purchasing warranty for each watch seperately. 

Warranty does not cover:

  • Defects and damages due to loss, theft, fire, water, or a natural disaster
  • Failure or damage caused by improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents
  • Failure or damage caused by unjustifiable repair or modification
  • Aesthetic changes, defects, and damages due to normal wear and tear and ageing (e.g. minor scratches on the case and/or crystal, altercation of the watchband and peeling of the plating, etc.)
  • Battery replacement